Each person should have a crazy friend who, without hesitation, buys different things, and then he already understands whether he needs them or not. I have such a friend.
Most often, he does not even try to return what he does not like or does not like: he is sure that it is difficult and long, and someday the purchase may come in handy. Have the sneakers from the new collection been in the box for a week? Well, anyway, I'll run someday! Buy a gym membership, get up early and go in for sports.
Alex, but you already have three pairs of sneakers, an ab roller and a set of dumbbells, and you have never played sports. And for some reason you bought a tracksuit one size smaller, although you have not lost weight yet.
- In short: how to return an item to the store if there are no defects
Do not use the purchase, do not break the seals and factory labels.
Make sure the item is eligible for exchange and return.
Confirm the purchase in a specific store. Best of all by check.
Write a request for an exchange or return of goods.
If the seller agreed to return the money, ask for a deed or invoice for the return. Keep these documents until you receive your money.
Wait three days for money.
If you are unable to return, write a claim to the name of the CEO and complain about the store in
If all else fails, go to court.
What Alex doesn’t know is that a tracksuit can be exchanged for a suitable size, and that the trainers and pinch roller can be returned to the store with all the money back. The law specifies the period during which the purchase must be returned simply because it did not fit for some reason. This period is called the cooling-off period and is valid even for goods that are free of defects.
What are the terms of return?
The following items cannot be returned or exchanged: bodysuits, underwear, swimwear, jewelry and accessories (excluding scarves, bags and blankets).
If you receive a damaged / defective item, please contact the customer service on the website and provide the confirming photos, we will process your claim as soon as possible.
Items must be returned unworn, unwashed, undamaged and with all original tags attached. If signs of these actions are found, the cost of the goods is not refundable.
Items with irrevocable marks and free gifts are non-refundable.
Sorry, we do not accept returned items that have not been prepaid for shipping. Refunds will be made at your expense.
Remember to double check your returns before submitting them.